Support Policy Page

1. Introduction & Purpose
  • Briefly describe your commitment to customer service.

  • "At LIFESHARE.IN, we're committed to providing you with a smooth, secure, and satisfying shopping experience. This policy outlines how we handle customer support, returns, technical issues, and more."


2. Customer Support Channels

Clearly list how customers can contact you:

  • Email

  • Phone

  • Live Chat

  • Contact Form

  • Social Media (if applicable)

Support Hours: Monday–Friday, 9:00 AM – 4:00 PM ONLY
Email: support@lifeshare.in
Phone: +91 83003 20245
Live Chat: Available on our website during support hours 


3. Response Times

Set expectations for how quickly customers will hear back.

We aim to respond to all inquiries within 24 business hours. During peak seasons, response times may be slightly longer.


4. Order & Shipping Inquiries

Explain what to do if an order hasn't arrived or was incorrect.

  • Tracking orders

  • Reporting missing/damaged products

  • Delays and estimated shipping times


5. Returns & Refunds

Summarize your return policy or link to the full version.

  • Timeframe for returns (e.g., 30 days from delivery)

  • Conditions (unused, original packaging, etc.)

  • Refund or exchange process


6. Product Support

If you sell electronics or software:

  • Offer troubleshooting steps

  • Provide links to manuals or video guides

  • State if you offer technical support or warranties


7. Account & Security Issues

Explain what users should do if they:

  • Forget their password

  • Suspect unauthorized activity

  • Need to update personal information


8. Escalation Process

Let customers know what happens if they are not satisfied with initial support.

  • Tiered support levels (e.g., agent → supervisor)

  • Timelines for resolution


9. Policy Updates

Let users know the policy can change.

This policy is subject to updates. Please review it periodically for any changes.

LIFESHARE.IN

Indian`s No 1 Online Shopping Experience

What Does “Internet Commerce for Everyone” Mean in Lifeshare.in Context?

"Lifeshare.in's mission is to empower aspiring entrepreneurs across India to turn their business ideas into reality — by providing the tools, guidance, and ecosystem support needed to grow, even if they already have the capital and a starting plan."

Who Uses Lifeshare.in?

Consumers from cities, small towns, and rural areas who seek high-quality products at the most affordable prices — including fashion, kitchen tools, home essentials, and more.

Resellers — primarily homemakers, students, and side-hustlers — who earn income by sharing and promoting Lifeshare.in products within their WhatsApp groups and personal networks.

Small businesses and manufacturers who use Lifeshare.in to reach new online customers and grow their sales — without the need to build or manage their own e-commerce platform.

✅ Here's how Lifeshare.in puts that into action:

Access for Everyone

Anyone with a smartphone can start buying or selling instantly—no business registration or upfront investment required.

Empowering Small Entrepreneurs

Resellers (especially women) leverage Lifeshare.in to market and sell products through WhatsApp, Facebook, and other social channels.

Ultra‑Affordable Products

We offer deeply discounted groceries, fashion, kitchenware, and home essentials to shoppers in Tier 1–4 cities.

Affordable ‑ Commission Model

With minimal seller fees, we make it financially viable for small businesses to come online and grow.

Local Language Support

Our platform is available in multiple Indian languages to ensure a smooth, region‑friendly experience.

Thank you !